Clearly showing how many staff at Jobcentres don't even like this target culture themselves, see these links on their plans to strike, on the Telegraph, BBC and UK Unemployed blog.
The Guardian has this follow up article today including the quote "The DWP backtracked and released a statement confirming that the practice had been going on in some offices as a result of a misunderstanding between the department and some jobcentre managers. It insisted this was no longer the case."
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